If you’re experiencing issues where there are no errors in the logs but WhatsApp notifications are not reaching your customers, please follow the steps below to troubleshoot the problem.
✅ 1. Ask the Customer to Respond to the WhatsApp Message #
Sometimes, WhatsApp limits message delivery if the recipient hasn’t interacted with your business recently. To fix this:
- Ask the customer to reply with a simple “Hi” to the WhatsApp message they received from your number.
- Once they respond, try triggering the form or notification again to see if it goes through.
🔁 2. Try Sending to a Different Number #
To isolate the issue:
- Temporarily change the recipient number in your notification settings.
- Try sending a test message to a different WhatsApp number to verify if the issue is specific to the original recipient.
💳 3. Ensure an Active Credit Card is Linked to Meta Business Account #
WhatsApp message delivery through the Meta Business Platform requires billing to be set up properly.
- Make sure an active credit card is linked to your Meta Business account.
- Follow this official guide to add or update your payment method:
👉 How to Add a Payment Method to Meta Business
Still Having Issues? #
If you’ve tried all of the above and are still facing problems, please contact our support team with the following information:
- WP Admin access
- Form URL
We’ll investigate further and help you resolve the issue as quickly as possible.
